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Q: How can I book a ride with UrbanRide Express?
A: Booking a ride with UrbanRide Express is easy! You can book through our mobile app, website, or by calling our hotline. Simply enter your pickup location, destination, and desired time, and we'll take care of the rest.

Q: What are UrbanRide Express's operating hours?
A: UrbanRide Express operates 24/7, ensuring you can get a ride whenever you need one, day or night, including weekends and holidays.

Q: How much will my UrbanRide Express ride cost?
A: The cost of your ride with UrbanRide Express depends on factors such as distance, time of day, and any additional services required. You can get an estimate of the fare before booking your ride through our app or website.

Q: What payment methods does UrbanRide Express accept?
A: UrbanRide Express accepts various payment methods, including cash, credit/debit cards, and mobile payment options, providing you with flexibility and convenience.

Q: Are UrbanRide Express drivers licensed and insured?
A: Yes, all UrbanRide Express drivers are licensed professionals who have undergone thorough background checks. Our vehicles are also fully insured for your safety and peace of mind.

Q: Can I schedule a ride in advance with UrbanRide Express?
A: Absolutely! You can schedule a ride in advance through our app, website, or hotline. Just provide the details of your trip and the desired pickup time, and we'll ensure a driver is available for you.

Q: Does UrbanRide Express offer wheelchair-accessible taxis?
A: Yes, UrbanRide Express provides wheelchair-accessible vehicles upon request. Please inform us of your needs when booking your ride, and we'll make the necessary arrangements.

Q: What's the policy for canceling a ride with UrbanRide Express?
A: You can cancel your ride with UrbanRide Express free of charge up to a certain time before your scheduled pickup. Refer to our cancellation policy for specific details.

Q: Can I track my UrbanRide Express taxi's location?
A: Yes, you can track your UrbanRide Express taxi's location in real-time through our mobile app. You'll receive updates on the driver's arrival time and can communicate with them directly if needed.

Q: What should I do if I leave something in an UrbanRide Express taxi?
A: If you believe you've left something behind in an UrbanRide Express taxi, please contact our customer service hotline as soon as possible. We'll make every effort to locate your lost item and return it to you promptly.

Q: Does UrbanRide Express offer discounts or loyalty programs for frequent riders?
A: Yes, UrbanRide Express offers loyalty programs and discounts for our frequent riders. Sign up for our loyalty program through our app or website to start earning rewards on your rides.

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